Returns

Unfortunately we can’t offer you a refund or exchange after the order has been successfully delivered. ALL SALES ARE FINAL AFTER SUCCESSFUL DELIVERY. All orders are delivered to the exact address as given by the customer. If address does not exist as given by the customer, Juzy will contact the customer via email and verify the address in attempt to have it delivered again the following morning. However, if we have made a mistake regarding the contents of your order, we will be more than happy to give you a credit to use on your next order from Juzy.

Shipping

Our products are Delivered by company vehicle. Orders that are placed before 3 p.m. Central Time will be delivered the very next morning. If any orders are placed after 3 p.m. Central Time, the order will be recorded as one placed the next day (e.g. if an order is placed after 3 PM on Monday, it will be recorded as an order made on Tuesday and will be delivered on Wednesday morning)

Cancellation/Refund Requests

If you would like your order to be cancelled, you must make a request via email to juzyonline@gmail.com. Cancellations/refund requests will not be accepted after order has been delivered or shipped. Cancellations/refund requests will not be accepted after 11:59 P.M. Central Time of the date the order was placed.

No refunds will be given within 24 hours of the selected delivery date. All cancellation and refund requests must be made prior to 24 hours of the selected delivery date.

For all orders determined to be local orders, you agree to have your order delivered to the front door of the delivery address before 9am on the determined delivery date. All deliveries will be left by the front door for the customer to pick up. For all national orders, you agree to be available to receive shipment at the delivery address on the selected delivery date. No signature will be required. All orders will be left at the door of all national residences.

Most National deliveries will be made between the hours of 10am and 3pm. However, it can take till 8pm to be delivered to residences on the selected delivery date. All national orders are partially frozen before shipment to ensure freshness. Refunds pertaining directly to delivery will only be issued on all national orders if delivery is not received within one day of the targeted delivery date.

All National orders are to be kept frozen and only thawed out a day before they are to be consumed.

All products sold on juzyonline.com are sold as is without any warranties. Information provided on juzyonline.com shall not be acted upon without the approval of a licensed health professional. The products offered on juzyonline.com is not intended to improve, cure, treat, diagnose, or better any ailments, sicknesses, illnesses, or any other associated conditions. Any decision related to purchasing any products on juzyonline.com must be cleared by your licensed physician and health care provider. You are entirely responsible for use of any products provided by juzyonline.com. You are also entirely responsible for any use that of this product by anyone else that you choose to share it with.

WARNING: OUR PRODUCTS HAVE NOT BEEN PASTEURIZED AND, THEREFORE, MAY CONTAIN HARMFUL BACTERIA THAT CAN CAUSE SERIOUS ILLNESS IN CHILDREN, THE ELDERLY, AND PERSONS WITH WEAKENED IMMUNE SYSTEMS. DO NOT CONSUME THE JUICE AFTER 4 DAYS FROM THE DATE OF DELIVERY. DO NOT CONSUME ANY JUICE IF THE BOTTLE CAP SEAL HAS BEEN BROKEN OR IT APPEARS THE BOTTLES OR LIDS HAVE BEEN COMPROMISED OR TAMPERED WITH IN ANY WAY.

Juzy products are made in a facility that also handles coconuts, tree nuts, and other foodborne allergens. Please exercise proper judgement before handling or consuming any Juzy products.

All images, text, illustrations, logos, trademarks and copyrights associated with juzyonline.com are the property of the founder of Juzy and shall not be used, duplicated, copied, or redistributed without the express written consent of the founder of Juzy

All information provided on juzyonline.com should not be acted upon without verification from an associated licensed professional in the related field.

Juzy is not liable due to negligence of any of the terms and conditions listed and any other statements of caution and warnings on juzyonline.com, any associated products, or any other associated materials.

We are committed to protecting your privacy

We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.

Information Collected

We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

Information Use

We use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

Cookies

Your Internet browser has the in-built facility for storing small files - "cookies" - that hold information which allows a website to recognise your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.

Disclosing Information

We do not disclose any personal information obtained about you from this website to third parties unless you permit us to do so by ticking the relevant boxes in registration or competition forms. We may also use the information to keep in contact with you and inform you of developments associated with us. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent. We may from time to time provide information of a general nature to third parties - for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.

Changes to this Policy

Any changes to our Privacy Policy will be placed here and will supersede this version of our policy. We will take reasonable steps to draw your attention to any changes in our policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

Contacting Us

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at juzyonline@gmail.com. You can also correct any factual errors in that information or require us to remove your details form any list under our control.